Comments on: Transparency Report #10 – DOCS, and Why They’re Important for Your Software Business

By: Indio John

Indio John — Wed, 02 Mar 2016 16:30:00 +0000

Transperncy reports are no doubt really neseccary for softwares.

By: Ionut Neagu

Ionut Neagu — Sun, 17 Jan 2016 20:13:00 +0000

In reply to Axelut Alex. Don't test it like we have it now, try something even better and come back to us to share it :)

By: Axelut Alex

Axelut Alex — Sun, 17 Jan 2016 16:50:00 +0000

Very useful information in this report (as always 😉 ), thank you for sharing! Actually we will test the new list design too, to see how it will perform on our side. Thank you also for mentioning us.

By: Brin Wilson

Brin Wilson — Fri, 25 Dec 2015 22:48:00 +0000

Some really great tips in here – and certainly a lot to think about! Another job well done Inout! 🙂

By: Ionut Neagu

Ionut Neagu — Wed, 23 Dec 2015 08:15:00 +0000

In reply to Vlad.

We use HS for both support and documentation, they work nicely together.
Regarding the consultation, here is a link for more details : https://clarity.fm/ionutneagu 🙂

By: Vlad

Vlad — Tue, 22 Dec 2015 02:14:00 +0000

Do you provide support to the clients via HS or it’s for documentation only?
Can you tell more about consultations for WP-based businesses?

By: Manuel Vicedo

Manuel Vicedo — Sat, 19 Dec 2015 19:09:00 +0000

Great report as always.
I can also attest to the importance of having great documentation. Avoiding support requests is impossible, but the docs can help users find their way around and get their own answers faster. That translates into les support overhead, which in turn frees up time for more growth-oriented tasks.