Heya, usually we just handle them via the dashboard.

For a major update or new release, then we might write a blog post and announce it via our newsletters.

how do you notify customers of a theme or plugin update?

Thanks Carrie! Everything is working great now 🙂

I’m curious, why do you recommend getting rid of Disqus. I know they insert affiliate links in comments (even if affiliate links are disabled in setting), is this the reason why?

I agree that they could have done better, later on when I contacting somebody from their team informing them about the issue, they offered 1 year of hosting. The truth is however that offering 1 year or 10 or nothing don’t make you a better hosting provider, I will definitely appreciate more if they will make sure such things won’t happen 🙂

Hey Zachary,
Thanks for stopping by and your 2nd comment is interesting, even if I was working on those platforms as a freelancer for years. I mean I was aware of the disadvantages, that’s why I have decided to start wpshout.com instead of relying on projects from those platforms, however I never thought at the point you are making.
Thinking about it now I think that you can be fair to people even when using such platforms ( thing that I am trying to do), and from a freelancer perspective they definitely help a lot, I am pretty sure that I won’t have been where I am today without freelancer.com, it gave me lots of opportunities and freedom 10 years ago, even if that by looking at it now I worked a lot initially for nothing, but I didn’t care, sometimes the initial opportunity is enough, then you can decide how you move forward.

Hey Goran! I haven’t done a ton of research, however I didn’t wanted to go with a small/newer player since I see this as an pretty important part of the business, considering especially that there are recurring renewals tied to the platform. One thing that made me choose FastSpring is that I knew few other people from the community using them since few years successfully.

I think at the beginning is scary, in time we learn to get used on possible risks, configure alerts. Re: Kinsta I still thing they are doing a great job, we can also learn from their experience on how such an unfortunate series of events can hurt even if the initial mistake wasn’t that big.